Refund Policy

Updated August 25, 2026

Our store accepts returns for both defective and non-defective merchandise, and customers may also request an exchange.

Condition and eligible reasons

A return must be new, unused, and kept in original condition. Keep the original packaging, tags, and all included accessories. A non-defective return may be requested after a change of mind, because of personal preference, or when the wrong item was selected. We also handle merchandise that arrives damaged, defective, as an incorrect item, with a missing part, or materially different from its description.

Thirty-day request process

Contact us within 30 days after delivery. Provide the order number, checkout email, and an explanation of the request. For damage, a defect, an incorrect shipment, or a missing item, we may ask for photos or video of the product and its packaging. Do not mail anything until return authorization has been issued.

Return shipping and charges

The return method is return by mail. A prepaid return label is included in the parcel at no charge. No restocking fee is charged.

Refunds and exchanges

After approval, a refund is sent to the original form of payment and is processed within 10 days. An exchange is arranged only when suitable inventory is available.